Terms and Conditions


These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

These Terms and Conditions are governed by Belgian law and are subject to the non-exclusive jurisdiction of the Belgian courts. We do not accept amendments to these Terms and Conditions.

Definitions:

The 'Company' means Box Wine Shop. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives the goods from the Company as directed by the Purchaser. 'Goods' are the products purchased from this website and usually include alcoholic beverages, gifts and vouchers.

You must be over the age of 18 years old to use our website and to place an order for purchases. In addition to this, the recipient must also be over the age of 18 years old. They are subject to these Terms and Conditions. The Terms may be subject to change from time to time and changes will be posted on this webpage.

We are committed to providing you an excellent service and will endeavour to meet your requirements whenever possible.

You can contact us at this address: info@box-wine-shop.com

VAT: BE0451.524.706

Ordering and Sales

Minimum amount per purchase requirement is $50.You may place your order through the website.

Many of our products can be offered as gifts. Please select the products you wish to offer as a gift. You will be prompted at the checkout for a message for your gift, this message will be hand written on a card and delivered with your order. Gift vouchers may be purchased, they will be sent to the recipient who will be asked to phone or e-mail in their order quoting the number on the voucher. The order will then be dispatched.

Carriage charges are applied to your order so that the recipient of the voucher doesn't have to pay it. Please bear this in mind when purchasing your voucher.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our shop.

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays).

Delivery

The delivery charge depends of the total weight and the delivery address. The delivery can take between 4 and 12 days following the destination.

You will receive an email giving you the date of the shipment. You may leave instructions as to where to leave the ordered goods. If you are not in when the goods are delivered, goods may be left with neighbours and/or a card will be left with contact details for you to arrange another delivery. If the courier is not contacted, they will automatically try to deliver your order on the next two consecutive days, leaving a contact card . Should the goods then be returned to the Company after all attempts have failed, we will issue a full credit, or re-despatch on your instruction when the same delivery cost will be charged against your account.

We pride ourselves in high customer service levels and we want to ensure that your goods will be delivered to you in good condition. Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights. For other questions regarding delivery, you may contact us at info@box-wine-shop.com

Pricing and Payments

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Online

One of the most secure methods of payment is to purchase on-line. Using this method your personal credit card details are sent direct to our bank using PayPal. Complete your delivery and credit/debit card details and PayPal will process your transaction in a completely secure environment. All transaction information passed between merchant sites and the PayPal is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from SagePay are signed using MD5 hashing to prevent tampering. Our staff do not see sight of your credit card details, the transaction goes straight through to our bank.

Age restrictions on orders and goods delivery

We do not sell any alcoholic products to anyone under the age of 18 years old.

Where alcoholic products will be delivered as a gift, the recipient of the goods should also be 18 or over. If there is any doubt then our courier may request some form of I.D. from the purchaser or recipient. If they are not satisfied that they are over the legal age to buy alcohol they will not leave your order.

Our Customer Privacy and Security Protection

The Company will never disclose any of your personal details to any third party, unless legally obliged to by Belgian Government authorities. We will only use your information to send you an e-mail to keep you informed of new products and seasonal offers and suggestions. When you register on our site you will be given the opportunity to opt out of receiving any communication from us other than that required to process your registration or subsequent orders. All of the personal information you enter, including your name, address and password, are held securely in our database. This ensures that no unauthorised users can access the data. You are entirely responsible for the safekeeping of your username and password and any orders placed using them. If you become aware of any unauthorised users you must notify us immediately. If you have forgotten your password, you can click on the 'forgot your password' button, which will prompt you to enter your email address. You will then be automatically sent your password reminder.

Cancellation of Orders

If you need to cancel your order you will need to contact us as soon as possible by emailing us at info@box-wine-shop.com.

You will appreciate that goods may have been despatched before cancellation takes place. You can help us reduce waste by notifying us as soon as possible, but no later than 7 days after the receipt of the goods provided that the goods are in original condition they were sent; unopened and sealed, as required by the Consumer Protection .

Refunds minus any carriage charges will be made within 14 days from the date of cancellation. It is the customer's responsibility to keep the goods in perfect condition until they are collected. Collection charges apply.

Returns

We take pride in our personal level of service. If you are not entirely happy with your purchase then please return the items to us within 7 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the purchaser or recipient. The address for returns is: Box Wine Shop, Couloury 1, 4800 Verviers, Belgium.

Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights. For other questions regarding delivery, you may contact us at info@box-wine-shop.com .

Intellectual Property Rights

All Copyright, database rights, trademarks, and any other intellectual property rights in and to the content on this website, such as website design, text, graphics, images, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Website is the sole property of the Company or their applicable licensor. ALL RIGHTS RESERVED. Any use, including copying, reproduction, duplication, transmission or display of content of this website without the express written permission from box-wine-shop.com for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Limitation of Liability and Force Majeure

The company shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.

The information contained in the site may contain technical inaccuracies or typographical errors and the Company shall not be liable for any inaccuracies or errors. In addition, the company has no duty to update this site or the content hereof and the company shall not be liable for any failure to update such information. Further, the company is neither responsible nor liable for your use of other websites, which you may access via links within this site. The company does not control these websites and are not responsible for their content. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with the company. Any goods that users order from any website to which you link from this site are subject to the terms and conditions applicable to such websites and the company shall have no liability to you in respect of the same. These websites may collect data or solicit personal information from you. These sites are not subject to the Company Privacy Policy and the company is not responsible for the privacy policies on those sites, or the use of any information those sites may collect.

We are not liable for damage caused by customer mishandling goods, such as breakages and spillages.

The following warnings about alcoholic products should be noted:

Wine is a form of alcohol so it must be drunk moderately and responsibly..
Wine can cause stains so extra care should be taken to avoid spillage.
Wine can be volatile so be careful when opening the bottles.
We are not liable for breach of this Agreement for any loss or liability arising from circumstances of force majeure and other circumstances beyond our reasonable control such as Act of God, Government regulation or order, fire, theft, flood, strike, riot, insurrection, war, national emergency, power shortage, pandemic, terrorist activity.

General

These terms are subject to Belgian law and you, the purchaser or recipient and we, the Company accept the exclusive jurisdiction of the Belgian courts in connection with any disputes. Headings are not to be used in the constructions of this Agreement. These terms and any document referred to in them are the entire agreement between us and may only be varied as stated in these terms or by agreement in writing. Our failure to enforce a right does not amount to waiver of it. You may not assign or transfer your agreement with us to any third party.